PDAM Customer Complaint

A burst pipe or a day without water used to mean calling the office and hoping the message reached a technician. Now customers file the complaint themselves, choose what's wrong, and follow its progress from their own account.

Admins take it from there: assign a technician, schedule the visit, and close the loop with evidence photos. Leads can see everything but change nothing, which gives management oversight without adding another pair of hands to the data.